Why has my order failed?

Unfortunately Gift Vouchers & Gift Cards are just like cash and we undertake rigorous checks to help reduce incidents of fraud.

On some occasions we may be unable to proceed with an order, if this is the case we will contact you by email to advise.

However, if you feel that there is additional information that may assist us in approving your order, please place a further order on our website trying a different form of payment and ensuring that all details are correct.

Please be aware that we reserve the right not to disclose our reasons for not processing an order